FREQUENT QUESTIONS

1. **What are the operating hours?**

  Our tuk-tuks operate every day of the week. Typically, tours start at 9 AM and end at 6 PM. However, special hours can be arranged upon request.

2. **Do tuk-tuk tours operate year-round?**

  Yes, our tuk-tuk tours operate year-round. However, in case of extreme weather conditions, tours may be postponed or canceled for the safety of passengers.

3. **Is there a maximum capacity for a tuk-tuk tour?**

  Yes, each tuk-tuk has a maximum passenger capacity. Typically, a tuk-tuk can accommodate up to 3 people.

4. **Can children be transported?**

  Yes, we can transport children in our tuk-tuks. However, for the safety of children, we recommend that they be accompanied by an adult.

5. **Is there an age restriction for tuk-tuk tours?**

  Yes, children under 3 years old cannot travel. Older children will need to be seated and properly secured with a seatbelt.

6. **Is it possible to transport seniors with walkers or wheelchairs?**

  Certainly, in these situations, it is important to inform the company or driver in advance. This will allow us to collaborate and determine the ideal method for safely storing walkers or wheelchairs while maintaining travel safety.

7. **Are tuk-tuk tours accessible for people with disabilities?**

  We do our best to accommodate all our customers. However, due to the nature of tuk-tuks, there may be some limitations for people with certain disabilities. We recommend that you contact us in advance to discuss your specific needs.

8. **Are pets allowed on tuk-tuk tours?**

  Small pets may be allowed on tuk-tuk tours, provided they are in a secure carrier. Please inform us at the time of booking if you plan to bring a pet.

9. **Are tuk-tuk tours available in multiple languages?**

  Yes, our drivers are multilingual, and tours can be conducted in Portuguese, English, and Spanish. Please inform us of your preferred language at the time of booking.

10. **Can tuk-tuk tours be customized according to customer preferences?**

  Yes, we are happy to customize tours according to customer preferences. If you have specific places you would like to visit or themes you would like to explore during the tour, please inform us at the time of booking or contact us through the provided email link.

11. **Are there discounts for large groups or bookings of multiple tours?**

  We offer discounts for large groups and customers booking multiple tours. Please contact us for more details.

12. **Can I cancel the tour?**

  Yes, you can cancel the tour. However, please note that there may be a cancellation policy that requires cancellations to be made with a certain advance notice to receive a full refund.

13. **Is insurance included?**

  Yes, all our tuk-tuk tours include insurance. We want to ensure that our customers are protected in the unlikely event of an accident.

14. **Will there be a tuk-tuk tour in bad weather?**

  The safety of our customers is our top priority. In case of severe weather, such as heavy rain or storms, tours may be postponed or canceled. However, tuk-tuks are equipped with rain covers, and tours usually continue in light rain.

15. **Are tickets for gardens or activities included?**

  Tickets for activities outside the tuk-tuk are NOT included.